Last Updated: 19 January 2025

Welcome to Neon Kitty! These Terms and Conditions (“Terms”) govern your access to and use of our website neonkitty.com.au (the “Website”), including purchases made through our online store. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

  • “We,” “Us,” or “Our” refers to Neon Kitty.
  • “You” or “Your” refers to the customer or visitor using our Website.
  • “Products” refers to any items available for purchase on our Website.

2. Age Restriction

By using this Website, you confirm that you are at least 18 years old or the legal age in your jurisdiction to purchase adult products. We do not knowingly sell products to minors.

3. Returns & Warranty Policy

3.1 Returns & Exchanges

  • We only accept returns or exchanges for faulty products in accordance with Australian Consumer Law.
  • Each product is covered by its manufacturer’s warranty, which varies by product. The warranty period is stated on the product packaging or the manufacturer’s website.
  • To process a return, you must contact us at meow@neonkitty.com.au within 14 days of receiving your order.

3.2 Exclusions

  • Change of mind purchases are not eligible for returns.
  • Due to the intimate nature of our products, we cannot accept returns on opened or used items for hygiene reasons, unless faulty.

4. Pricing & Payment

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable.
  • We reserve the right to change prices at any time without prior notice.
  • Payment must be made in full at checkout. We accept major payment methods, including credit/debit cards, PayPal, and Afterpay (if applicable).

5. Limitation of Liability

Neon Kitty will not be liable for:

a) Losses that were not foreseeable to both parties at the time of purchase.
b) Losses not caused by our actions or negligence.
c) Business-related losses or losses incurred by non-consumers.
d) Losses resulting from the use of, or reliance on, our Website content, including educational materials.
e) Any personal injury or harm arising from improper use of our products.

If Neon Kitty is found liable, our maximum aggregate liability for all claims in any calendar year will not exceed AUD 100.00.

Nothing in these Terms excludes our liability for:

  • Death or personal injury caused by our negligence.
  • Fraud or fraudulent misrepresentation.
  • Breach of consumer guarantees under the Australian Consumer Law.

6. Discreet Shipping & Privacy

  • All orders are shipped in plain packaging for discretion.
  • Your personal information is handled in accordance with our Privacy Policy (available here).

7. Use of Website

You agree to use the Website lawfully and refrain from:

  • Engaging in activities that violate laws or infringe on others’ rights.
  • Uploading or transmitting obscene, offensive, or illegal content.
  • Disrupting or interfering with the security of the Website.

Neon Kitty reserves the right to suspend or terminate access if these terms are violated.

8. Intellectual Property & Copyright

  • All content on this Website, including logos, text, images, and designs, is owned by Neon Kitty or used with permission.
  • You may not copy, reproduce, distribute, or modify any content without prior written consent.
  • Any unauthorized use of our content may result in legal action.

9. Force Majeure

Neon Kitty will not be liable for any failure to perform obligations due to events beyond our control, including but not limited to:

  • Natural disasters (floods, fires, earthquakes).
  • Pandemics, government restrictions, or supply chain disruptions.
  • Acts of war, terrorism, or civil unrest.
  • Strikes, lockouts, or industrial actions by third parties.

In such cases:
a) We will notify you as soon as possible.
b) Our obligations (including order deliveries) will be paused for the duration of the event.
c) If a delay significantly impacts your order, you may cancel and receive a full refund.

10. Indemnity

By using our Website, you agree to indemnify and hold Neon Kitty harmless from any claims, liabilities, or expenses (including legal fees) arising from:

  • Your use or misuse of our products.
  • Your violation of these Terms.
  • Any claims made by third parties due to your actions.

11. Governing Law & Jurisdiction

  • These Terms are governed by Western Australian law.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

12. Amendments to These Terms

Neon Kitty reserves the right to update these Terms at any time. Changes will be posted on this page, and your continued use of the Website constitutes acceptance of any revisions.

13. Contact Us

If you have any questions, please contact us at:

📧 Email: meow@neonkitty.com.au
📍 Location: Perth, Western Australia
🌐 Website: neonkitty.com.au